Our Grooming Policies
At Wags Bakery & Grooming, we believe clear communication is just as important as exceptional pet care. Our grooming policies are designed to provide a safe, comfortable, and transparent experience for every pet and their family while helping set clear expectations before each visit.
The policies below highlight some of the most important information you'll need before your appointment. They are not a comprehensive list of all Wags Bakery & Grooming policies.
When you schedule an appointment, our complete grooming policies will be sent to you electronically. Before your pet's grooming services can be performed, you'll be asked to review and acknowledge these policies to help ensure a smooth experience for both you and your pet.
If you have any questions about our policies or your pet's appointment, our team is always happy to help.
Cancellation & No-Show Policy
Scheduling with Care
At Wags Bakery & Grooming, your appointment time is reserved specifically for your pet. Last-minute changes and missed visits leave empty time slots that could have been offered to other clients. To keep our schedule fair and available for everyone, we have the following policy.
Appointment Cancellation Policy
At Wags Bakery & Grooming, appointment times are reserved specifically for your pet. When appointments are missed or canceled without sufficient notice, it prevents us from serving other clients and impacts our groomers' schedules.
Cancellation Fees
Appointments canceled less than 24 hours before the scheduled appointment time will be charged 100% of the scheduled grooming service (excluding add-ons).
No-Show Appointments
Clients who fail to arrive for their scheduled appointment without notifying us will be charged 100% of the scheduled grooming service (excluding add-ons).
Credit Card on File
A valid credit or debit card is required to reserve all new grooming appointments.
By scheduling an appointment, clients authorize Wags Bakery & Grooming to charge applicable cancellation or no-show fees in accordance with this policy.
Declined or Expired Payment Methods
Clients are responsible for maintaining a valid payment method on file.
If a cancellation fee or no-show fee cannot be processed due to an expired card, declined card, insufficient funds, or invalid payment method, the outstanding balance must be paid in full before any future appointments can be scheduled or confirmed.
Any existing appointments may be canceled until the balance is resolved and a valid payment method is provided.
Returned Check Policy
We understand that banking errors can occasionally happen. If a check is returned by your financial institution for any reason, a $35.00 Returned Check Fee will be applied to your account in addition to the original amount due.
Returned checks must be paid by cash, credit card, or other approved electronic payment before any future appointments can be scheduled. Wags Bakery & Grooming reserves the right to require electronic or card payments for future services following a returned check.
If you believe your check was returned in error, please contact us as soon as possible so we can work with you to resolve the issue
Repeat Violations
Clients with repeated no-shows, same-day cancellations, or unpaid cancellation fees may be required to prepay future appointments in full at the time of booking.
Wags Bakery & Grooming reserves the right to refuse future services for clients who repeatedly violate this policy.
By scheduling an appointment with Wags Bakery & Grooming, you acknowledge and agree to this policy.
Coat Condition & Matting Policy
At Wags Bakery & Grooming, every dog’s coat and temperament are unique, and our grooming time and pricing reflect the individual care needed. Coat condition and behavior both play a role in the grooming process.
Severe matting can be uncomfortable and may hide skin issues, so it often requires extra time, specialized handling, and additional fees. In many cases, a close shave is the most humane option. While we work carefully and patiently, removing heavy matting can sometimes reveal pre-existing skin concerns. If we believe continuing would cause discomfort or risk to your pet, we may stop the groom and recommend veterinary care, which can result in an incomplete groom.
We believe in honest, upfront communication and will discuss any concerns or potential added charges with you. Our priority is always your dog’s comfort, safety, and well-being, and we’re happy to share coat-care tips to help prevent matting between visits.
Appointment Timing, Drop-Off & Pickup Policy
At Wags Bakery & Grooming, our goal is to provide every pet with a safe, comfortable, and high-quality grooming experience. Because every pet is unique, all grooming appointment times are estimates and are not guaranteed.
Grooming Appointment Times
Most grooming appointments take 2 to 4 hours, although some pets may require additional time depending on their individual needs.
The length of your pet's appointment may be affected by factors including, but not limited to:
- Size and breed
- Coat length, thickness, and condition
- Matting or excessive undercoat
- Behavior, anxiety, fear, or aggression
- Age or medical conditions
- Rest breaks, potty breaks, or safety breaks
- The grooming style requested
- Add-on services
- The salon's daily appointment schedule
Safety Before Speed
For the safety of your pet and our groomers, we do not rush grooming appointments. Grooming with sharp equipment requires patience and attention, and some pets need extra time to remain calm and comfortable.
If your pet requires additional time to ensure a safe, low-stress grooming experience, we reserve the right to extend the appointment as needed. Our priority will always be your pet's safety, comfort, and the quality of the groom over completing services by a specific time.
Drop-Off & Pickup Policy
When checking in, you will receive an estimated completion time. Because grooming times vary from pet to pet, this estimate may change throughout the day. We will notify you by phone or text as soon as your pet is ready for pickup.
To help us maintain a safe and efficient salon for all pets, we ask that customers adhere to the following guidelines:
- Dogs should arrive no earlier than 30 minutes before their scheduled appointment unless prior arrangements have been made.
- Dogs should be picked up within one (1) hour after you have been notified that grooming services are complete.
Pets left beyond these reasonable drop-off or pickup windows require additional staff supervision and kennel space and may interfere with scheduled appointments for other customers.
At the discretion of Wags Bakery & Grooming, a holding/daycare fee of $2.50 per 30 minutes may be charged for:
- Arriving more than 30 minutes before your scheduled appointment.
- Picking up your pet more than 1 hour after you have been notified that your pet is ready.
After-Hours Pickup
Pets remaining in our care after the salon has closed will incur an additional $30 after-hours care fee, in addition to any applicable holding or daycare charges.
Our Commitment
Every grooming appointment is individualized to your pet's needs. We appreciate your understanding that grooming times cannot be guaranteed and may vary based on your pet's behavior, coat condition, health, and the day's schedule.
By scheduling an appointment with Wags Bakery & Grooming, you acknowledge and agree that:
- Grooming completion times are estimates only.
- Wags Bakery & Grooming may extend grooming appointments when necessary to protect the safety and well-being of your pet or our staff.
- Holding, daycare, and after-hours fees may be assessed when pets are dropped off or picked up outside the reasonable time windows outlined above.
Questions?
If you have grooming specific questions or need help with one of our policies, please don't hesitate to reach out to us. We are avilable by phone at 937-505-0554 or click below to be taken to our contact page.