Meet Our Pack!

Urbana

Leah H

Leah H

Pet Groomer

Leah's passion for animals runs deep. From her early days showing dogs and horses in 4-H to managing and training alpacas on multiple farms, she's built a lifetime of hands-on experience with creatures great and small.

Her journey started in her teens as a pet and farm sitter, caring for everything from beloved family pets to barnyard animals. After high school, Leah jumped into the veterinary world, working in a clinic where her love for animal care only grew stronger. It was there she discovered her calling in dog grooming.

Today, Leah is a skilled and compassionate Fear Free Certified Groomer who brings a calming presence to every grooming session. Whether it's a pampered poodle or a muddy farm dog, she takes pride in making each pup look and feel their best.

With a heart for all things feathered, furred, or hoofed, Leah continues to offer pet and farm sitting services alongside her grooming work. Her dedication, expertise, and genuine love for animals shine through in everything she does!

Kaitlyn G.

Kaitlyn G.

Operations Manager/Dog Chef

A dog lover and true hippie chick. She believes that music and dogs are the greatest therapy in the world!

She is a Certified Animal Naturopathist, meaning she has studied about animal nutrition and diseases related to the environment on a macro level.

Kaitlyn is the magic behind every fresh-baked pupcake, peanut butter biscuit, and carob-dipped treat in our shop. She handles everything from daily retail operations and managing inventory to scheduling grooming appointments and making sure the shop runs like a dream.

But when she's not running the show at Wags, Kaitlyn’s just as cool outside the bakery!
She loves playing guitar
She’s a total video game enthusiast
She’s a sports fanatic — with her heart forever loyal to the New York Yankees, Ohio State Buckeyes and Cincinnati Bengals (Who Dey!) 🐅
And her all-time favorite band? None other than The Beatles!

We’re so lucky to have someone with such talent, passion, and heart leading the way every day.

Madaline M.

Madaline M.

Pet Groomer

Madaline's passion and love for dogs started with her childhood miniature pincher Doc. He taught her patience, unwavering love, and the need to be present and aware in the moment. This has helped her develop an attention to detail and a love for every dog beyond their haircut. She loves educating others about dog body language, nutrition, exercise, and enrichment, as all of these factors, and more, affect the dogs experience in the salon!

Madaline now has a full house and a full heart with 3 cats and 3 dogs. When she adopted her German shepherd mix, Wesley, he struggled with intense anxiety and reactivity. This, alongside working with other nervous dogs, fueled her passion to become a Fear Free Certified Groomer to help dogs become more confident and comfortable with the grooming process!

In addition, Madaline loves art in many forms from music to painting and everything in between. "There is beauty and art everywhere if we're willing to see it. Grooming is one of the many ways I express myself and my art."

Bellefontaine

Emily T

Emily T

Pet Groomer

Emily Thompson is an experienced dog groomer who started her career in Orlando, Florida, where she completed Grooming Academy in 2011. She gained valuable professional experience working at PetSmart from 2011 to April 2014 before relocating to Ohio.

After leaving Petsmart, Emily operated her own home grooming service locally, allowing her to build strong, personalized relationships with both pets and their owners.

After taking time to focus on her family, Emily is excited to return to the grooming industry, bringing both her experience and passion for working with dogs back into her career. She takes pride in providing quality care and ensuring each dog feels comfortable, safe, and well-loved.

Nevaeh

Nevaeh

Grooming Specialist

I’m an animal lover with a passion for working with pets. I’m ambitious, enjoy helping my family, and am dedicated to building a future doing what I love.”
Over the coming months, Nevaeh will be training alongside our experienced grooming team, learning breed-specific styling, safe handling techniques, and the high standards of care that Wags is known for. Every great groomer starts somewhere, and we’re proud to invest in the next generation of grooming professionals.
Suzanne Williams

Suzanne Williams

Owner/Founder

Hi, I’m Suzanne! I am  a lifelong creator, marketer, and entrepreneur who turned a love for design, dogs, and community into what is now Wags Bakery. My background is rooted in branding and marketing, and for years I’ve helped businesses tell their stories through my freelance design and marketing company, 360 Viewbox LLC. From logo development and websites to full marketing strategy, creating meaningful, memorable brands has always been my passion.

Wags Bakery began the way many of my creative projects do — with a big idea, a lot of determination, and a deep love for dogs. What started as a personal mission to help my dog, Buckeye, recover from Blastomycosis led me to begin baking fresh treats and preparing food to help him take his medicine more easily.

That small act of care quickly grew into something much bigger. The idea of creating a dog bakery dedicated to fresh, wholesome treats took shape, and over time it evolved into something even more.. a place where dogs could be pampered from nose to tail.

Built from the ground up through late nights, hard work, and a lot of heart, Wags Bakery & Grooming was created with one simple belief in mind: dogs deserve something special.

Entrepreneurship is the heart of everything I do. I’ve grown Wags through constant innovation, brand design, new treat and product lines, seasonal events, grooming programs, wholesale expansion, and a brand that feels warm, playful, and deeply personal. I use my design and marketing background every day, creating everything in-house:
• Packaging & labels
• Websites & e-commerce design
• Social media content
• Photography, graphics & branding
• Holiday campaigns & product launches

Wags Bakery is more than a business to me. It’s a place where creativity meets community, where pups are celebrated, and where I get to build something meaningful every single day. Whether I’m baking treats, designing products, or planning our next big event, I pour my heart into everything we create.

Thank you for supporting a small local business built with love, imagination, and a whole lot of dog hair.

💚 – Suzanne Williams